BinBuddies Privacy Policy

BinBuddies LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and your rights regarding your data when you use the BinBuddies mobile application and related services.

1. Information We Collect

Account & Contact Information

• Name, email address, phone number, and password when you create an account
• Home or service address

Payment & Financial Information

• Credit and debit card details collected securely through our payment processor for subscription billing
• Bank account information provided by contractors through our payout provider for direct deposit
• Transaction history and payout records

Identity Verification Information (Contractors Only)

• Government-issued photo ID (e.g., driver's license)
• Selfie / facial image submitted through our identity verification provider
• Driver's license state, number, and expiration date
• Vehicle and auto insurance information including carrier name and policy expiration

Background Check Information (Contractors Only)

• Personal history data submitted to a licensed consumer reporting agency for contractor eligibility screening
• Background check results used solely to determine eligibility to provide services on the platform

Location Information

• Real-time GPS location collected from contractors while they are actively completing a route, used to display route maps and optimize stop sequencing
• Home address coordinates collected from customers to determine pickup location

Photos and Media

• Photos taken by contractors during job completion uploaded to confirm service delivery
• Insurance card photos uploaded by contractors for verification purposes
• Profile photos (avatars) optionally uploaded by any user

Device & Usage Information

• Device type, operating system, and app version
• IP address and general usage analytics
• Error and crash reports collected for app stability and performance monitoring

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Match customers with available contractors in their area
• Process quarterly subscription payments from customers
• Facilitate contractor payouts for completed jobs
• Verify contractor identity, driving credentials, insurance, and background eligibility
• Provide GPS-based route mapping and optimization for contractors
• Send service confirmations, completion photos, and reminders via email and SMS
• Detect and prevent fraud or misuse of the platform
• Improve our app, services, and customer support
• Comply with applicable laws, tax reporting obligations (including IRS 1099-NEC requirements), and regulatory requirements

3. Third-Party Service Providers

We work with trusted third-party service providers solely to operate the BinBuddies platform. These providers are contractually prohibited from using your data for any purpose other than providing services to us. Categories of providers include:

• Payment processor — Securely handles subscription billing and stores payment card details. We never store full card numbers or CVV codes on our own servers.
• Contractor payout provider — Facilitates direct bank deposits to contractors for completed jobs and issues required tax documents.
• Identity verification provider — Verifies contractor government-issued ID and selfie during onboarding.
• Background check provider — Conducts FCRA-compliant background screening on contractor applicants. See Section 4 for your FCRA rights.
• Email delivery provider — Sends transactional emails such as service confirmations and completion photos.
• Mapping and navigation provider — Powers in-app maps and route optimization using contractor GPS location.
• Address lookup provider — Provides address autocomplete during customer account setup.
• AI photo validation provider — Analyzes bin completion photos to confirm service was performed.
• Cloud infrastructure provider — Hosts our secure database and authentication systems.
• Crash reporting provider — Collects anonymized error reports to help us identify and fix app issues.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Background Checks (Contractors) — FCRA Notice

Contractor applicants are subject to a background check conducted by a licensed consumer reporting agency. Background check results are used solely to evaluate eligibility to provide services on the BinBuddies platform. You have rights under the Fair Credit Reporting Act (FCRA), including the right to know if information in your report has been used against you and the right to dispute inaccurate information. To learn more about your FCRA rights, contact us at support@binbuddiesapp.com.

5. Location Data

Contractors' real-time GPS location is collected only while they are actively completing a job route within the app. Location is not collected in the background or when the app is closed. Customers' location data is limited to the home address coordinates provided during account setup and is used only to post bins for pickup service.

6. Financial Data & Payments

All payment card data is collected and processed by our PCI-DSS compliant payment processor. BinBuddies does not store full card numbers, CVV codes, or bank account numbers on our servers. Contractor earnings are tracked for tax reporting purposes. Contractors who earn $600 or more annually through the platform will receive a 1099-NEC as required by the IRS.

7. SMS and Communication Consent

By creating an account, you consent to receive transactional messages from BinBuddies related to your service (confirmations, job updates, account alerts). If you opt in to SMS notifications, you can opt out at any time by replying STOP. Message and data rates may apply.

8. Data Retention

We retain your account information for as long as your account is active or as needed to provide services. Financial transaction records and 1099 tax documents are retained for a minimum of seven years as required by law. You may request deletion of your account and personal data at any time (see Section 10), subject to our legal retention obligations.

9. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage, and access controls to protect your information. Identity documents and sensitive financial data are handled by certified third-party providers. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your account and personal data
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at support@binbuddiesapp.com. We will respond within 30 days.

11. Children's Privacy

BinBuddies is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at support@binbuddiesapp.com and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the app after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

BinBuddies LLC
Email: support@binbuddiesapp.com